This is a list of the commonly asked questions. Please feel free to read through them carefully to get to know more about our online Store elenenay.com. If after reading these questions and answers you still need to know more, you can contact us here.

     How can you offer such low prices?
      Is your online store updated?
     How do I order?
     Is it safe to use my credit card for an online purchase?
     What about shipping?
     What Information do you collect and how do you use it?

 How can you offer such low prices? [top]
Our customers take advantage of our direct relationship with various craftsmen in Egypt. We hand-pick their finest, genuine pieces of hand-made arts, and make them available to you and our website takes all of our orders 24 hours a day, 7 days a week, 365 days a year; securely and accurately.

 Is your online store updated? [top]
We believe that we can only succeed if we offer best quality products at the best prices. Therefore, we are always doing every effort to add new products to offer our customers and to workout the lowest prices.

 How do I order? [top]
Shopping at our store online is a 4-step easy process:
 1- Browse through our comprehensive online store, and review product description to meet your requirements.
 2- Choose the product or products you like and add them to your shopping cart.
 3- When you’ve finished shopping, click on CHECKOUT and give us your contact information and shipping address.
 4- Pay with your credit card (Visa, MasterCard, American Express and Dinners are accepted) to complete your checkout and process your order.

 Is it safe to use my credit card for an online purchase? [top]
2CHECKOUT is the authorized online retailer for our products. 2CHECKOUT will ask customers to supply various personal data when placing an order, such as name and address, credit-card information, and e-mail address.

Rest assured that shopping at Elenany.com with 2CHECKOUT as our online retailer is safe!

When making your purchase, you are protected by Secure Socket Layer (SSL) technology, utilized by most popular browsers, including Netscape and Microsoft Explorer. You can safely enter your credit card number via 2CHECHOUT's secure server, which encrypts all submitted information.

Once linked to 2CHECKOUT’s SSL area, you can be one of millions of customers who have safely shopped over the Internet without experiencing any credit card fraud. 2CHECKOUT's secure server software (SSL) is the industry standard and the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. This makes online buying more secure than purchasing by telephone.

 What about shipping? [top]
Elenany.com can ship your order to any destination worldwide. We use EMS takes 4-7 days for our merchandise shipping. During checkout, a $19 shipping and handling fee will be added to your subtotal price for all items in your shopping cart. This means if you order one item or several items, you will be charged only $19 for shipping and handling on your entire order.

 What Information do you collect and how do you use it? [top]
When you place an order or sign-up for our mailing list, we ask you to provide information including your name, postal address, telephone number, e-mail address and, in the case of product orders, credit card number. Except to verify credit card information to complete your order, we do not use or release any credit card or financial information for any purpose.

We use your personal information for two primary purposes:
• To process your order and know where to send your product(s) to and how to contact you if necessary. Your name, shipping address, telephone number and e-mail address will be passed-on to our couriers in order to ship the items directly to you. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.
• Only with your prior consent, to alert you to product upgrades, special offers, updated information and other new services from elenany.com.